Whether your call center is a team of 5 or 10,000+, there are two simple common goals: happy customers and happy agents. But achieving those goals can feel out of reach at the end of a year that’s seen so much transformation. With the explosion of generative AI, a continued move to hybrid work, and increasing customer expectations, it’s hard to know how best to adapt your contact center for success. Call centers come in different shapes and sizes and serve different needs, so there’s no one-size-fits-all solution to meet the current market changes.
Here at Zoom, we’ve been listening to our 700+ Contact Center customers, a customer base that’s growing as quickly as our solution. What we found companies need most is seamless deployment, adaptability, and AI that adds value. That’s why we’ve launched three new Zoom Contact Center pricing bundles, a mix of deployment packages, and a host of enterprise-grade features that bring flexibility, advanced privacy and security features, and contact center AI to companies of different sizes, shapes, and needs. Starting at $69, you can design your ideal next-generation contact center that brings your customer and employee communications together on one familiar and scalable platform. Here are a few of the highlights:
